FAQs

We proudly serve Melbourne suburbs up to 70 km from Kalkallo. If you’re in a different area, get in touch, and we’ll see what we can do!

We recommend booking at least 4-6 weeks in advance to ensure availability and ample time for planning.

Absolutely! We love bringing unique themes to life. Share your vision with us, and we’ll make it happen.

Yes! We offer a range of packages to suit different budgets. Let’s chat about what you need, and we’ll find the perfect fit for you.

Yes, we handle all the setup and takedown, so you can relax and enjoy the party. Teepee tents also have a DIY set up if you would like to do it yourself for a lesser fee. Spa Pamper Packs are DIY.

We offer a variety of themes, including Taylor swift, Harry porter, Barbie, Jungle/safari, pretty in pink, blue or purple, Swan Lake, Christmas, Halloween and more. If you have a specific theme in mind, let us know!

While our teepees are primarily designed for indoor use, they can be used outdoors in good weather. Please ensure a dry and clean environment.

Our packages include teepees, bedding, decorations, lights, and themed props. Additional add-ons like personalised items and extra decor can be included based on your preferences at extra cost.

To proceed with booking Teepee Tents, Jumping Castles, Bubble House, and Soft Play, a $200 bond/booking fee is required upfront. For other items like Arches and Plinths, a $100 booking deposit is needed but incur $20/30 bond. This fee is non-refundable if you decide to cancel your event. However, if your event proceeds as planned, the fee will be returned to you, provided you adhere to our hire terms and conditions and all our guidelines.

Please note that if our equipment is damaged, or if food and drink are found inside the play zones, including the ball pit and castle, your bond will be forfeited upon inspection. Additional cleaning or replacement costs may also apply. We advise caution to avoid damage from high heels on our mats.

Our hire terms and conditions are in place for the safety of you and your guests and to prevent any inconvenience. We expect the play equipment to be returned in the same condition as it was provided, including placing all balls back inside the ball pit.

If you are unsure about meeting these conditions, it may be better not to hire our services, as we take these matters very seriously and cannot compromise on damages or high cleaning costs.

Yes, we provide $20 million liability insurance coverage for our business. This allows us to cater to both public and private events. A copy of our insurance certificate is included with our Hire Terms and Conditions Contract at the booking stage.

Yes. We charge a stair/elevator fee of $100 which will be confirmed upon receiving relevant information and reflected on your invoice. Please note that we can only deliver selected soft play items up one flight of stairs.

Some of our soft play pieces are large and heavy weighing up to 100kg, and due to Work Health and Safety regulations, certain soft play pieces or Jumping castles cannot be carried upstairs or placed in elevators. We will inform you of any limitations based on the information you provide.

To avoid misunderstandings, if you do not inform us of these details before your event and our team encounters unexpected issues upon arrival, we reserve the right to deny the hire or only provide equipment that is practicable. The full hire cost will remain applicable as the items have been delivered, and you will be accountable for this in accordance with our hire terms and conditions.

To help us deliver the best service, please provide the measurements for the elevator including the door width and the interior dimensions (width, length, and height). Additionally, photos of the lift and stairs are required. While most lifts are adequate, smaller or older style venues may present challenges.

Soft play sets and smaller wedding castles are designed for children aged 6 years and under. We also offer larger castles suitable for older children. The bubble house/dome can accommodate both children and adults.

Please note the following rules:

• Shoes, food, and drinks are not permitted while using these items.
• Face paint and glitter are also prohibited.
• Rule signs will be placed near each item being used.

It depends on the weather. Our soft play equipment is of commercial grade and play centre quality, designed exclusively for indoor use. The PVC material is neither waterproof nor sunproof, and can become uncomfortably hot on a warm day, like playground equipment at a local park. Therefore, we strongly prefer to set up our soft play and castles indoors in 95% of cases.